Report Outage

How to Report an Outage

If you’re experiencing an interruption in service, report an outage at (520) 383-2236 or via landline at 611.

You can also follow us on Facebook, Twitter, and Instagram, where we post updates about outages and other TOUA news. Social media does not accept outage reports.

How TOUA restores service

Tohono O’odham Utility Authority invests in our equipment year-round to ensure reliable service, power outages and water leaks will happen no matter how thoroughly we prepare.

Here’s what to expect and how to be prepared for outages.

During outages, estimated restoration times are determined once the cause of an outage has been identified.

Outage stages:

Gathering Outage Information – In this stage, TOUA is receiving outage reports from customers while employees are conducting an initial evaluation of the outage.
Crew Dispatched to Scene- TOUA employees are on the way to the affected area.
Crew on Scene – TOUA employees are in the affected area to address public safety issues, assess equipment damage and take initial steps toward restoring service to customers.
Restoration/Repair Under Way – TOUA employees are actively working to restore service and repair or replace equipment.

While short-term outages are an inconvenience, extended outages can have a larger impact. Here are some tips to help before and during an outage.

Before an outage

Being prepared for an outage can reduce stress, particularly during monsoon.

Emergency Kits

Your kit should contain flashlights, fresh batteries, first aid kit, non-perishable food and one gallon of drinking water per person.

Watch the weather

Keep an eye on weather forecasts. Be aware if severe weather is developing so you can prepare.

Protect yourself

If you rely on electronic medical devices or refrigerated medications, consult your healthcare provider for a power outage plan. Consider backup generators, have ice chests on hand, and create a plan to stay with friends or family who have power.

During an outage

Safety tips to take if you experiencea power outage.

Keep Freezers and refrigerators closed

Minimize food loss by keeping your refrigerator and freezer doors closed as much as possible. Refrigerators will generally keep food cold for about four hours without power and a freezer can preserve food without power for 48 hours. If the temperature of food exceeds 40 degrees for two or more hours, throw it out rather than risk food poisoning.

Shut down

Turn off your air conditioner. When power is restored after an outage, the resulting surge of demand from multiple air conditioners starting up at the same moment on the same distribution circuit can cause voltage instability, potentially resulting in equipment damage. Manually turning the unit on after the power is restored is safer. Your other appliances and electronics should be protected by surge protectors. If you don’t have surge protectors in place, unplug all electronics and appliances.

Have backup communication

If landline phones are out or your home’s wireless phone needs electricity, your cell phone may be your only communication tool – until the battery runs out of juice.

To extend your phone’s battery life, turn off background applications, notifications and streaming service or just power it down until you need to use it. In a pinch, use your vehicle’s power outlet with your phone charger to boost your battery or to power other electronics.