During power outages, estimated restoration times are determined once the cause of an outage has been identified.


Power outage stages:

  • Gathering Outage Information – In this stage, TOUA is receiving outage reports from customers while employees are conducting an initial evaluation of the outage.

  • Crew Dispatched to Scene- TOUA employees are on the way to the affected area.

  • Crew on Scene – TOUA employees are in the affected area to address public safety issues, assess equipment damage and take initial steps toward restoring service to customers.

  • Restoration/Repair Under Way – TOUA employees are actively working to restore service and repair or replace equipment.